Terms and conditions

Welcome to saloiacompinta.com.
If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern SaloiaComPinta's relationship with you in relation to this website.
If you disagree with any part of these terms and conditions, please do not use our website.

The term 'Saloia com Pinta®' or 'us' or 'we' refers to the owner of the website https://www.saloiacompinta.com. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

General

• The content of the pages of this website is for your general information and it is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, photos and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of Portugal.
• We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

Shipping policies

• All orders are shipped from Portugal via CTT Portugal postal services within a maximum of 48 hours of the payment confirmation for all items in stock.
• Any back order or special order items will be shipped as soon as they are made.
• All orders are sent using registered mail.
• Transit times are provided by the carrier and vary with package destination. Your specific transit time is displayed during checkout.
• Shipping cost are calculated during the checkout using the wheight, dimensions and destination. Please ensure the country destination is correct.
• Payment for shipping will be collected with the purchase
• For large packages (>10 kg) inquire us for a quotation of shipping costs.
• If you receive a damaged package please report that to the carrier, take photos of the package and send us immediately so that we can activate the insurance.
• All orders are shipped with tracking information.

Shipping Internationally

• We do ship worldwide.
• We are not responsible for any extra taxes and fees that may apply once the package arrives in the destination country.
• Some international shipments may experience customs delays and/or additional duties charges.
• We suggest you to contact your local customs office for additional information.

Returns/Exchanges

• If for some reason you are not completely satisfied with your purchase, please contact us via email within 14 days of delivery.
• If a return is approved, the item must be returned in new, unused condition in its original package, with a copy of your receipt.
• Shipping costs are non-refundable and return shipping fees are the responsibility of the customer.
• All return packages must have a tracking code.

Lost or damaged parcels - Insurance

• Parcels are insured for loss and damage.
• We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

Custom Orders

• If you are interested in a custom order, please contact us via email.

Customer service

For all customer service enquiries, please email us at saloiacompinta@gmail.com.

Handmade Items

As with all handmade items, please be aware that slight differences from the listing photo in color, dimensions, or silhouette may occur.

We consider these variations to be natural and hope you enjoy your truly exclusive products.